{"id":25894,"date":"2024-03-08T12:05:09","date_gmt":"2024-03-08T11:05:09","guid":{"rendered":"https:\/\/digitourism.ch\/?p=25894"},"modified":"2026-02-04T09:25:08","modified_gmt":"2026-02-04T08:25:08","slug":"mycity-chatbot","status":"publish","type":"post","link":"https:\/\/digitourism.ch\/fr\/mycity-chatbot\/","title":{"rendered":"MyCity Chatbot"},"content":{"rendered":"\t\t
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Robot conversationnel en langage naturel bas\u00e9 sur l\u2019intelligence artificielle (IA) pouvant \u00eatre install\u00e9 sur le site web d\u2019un prestataire touristique afin de renseigner ses visiteurs. Le Chatbot permet de remplacer une FAQ et r\u00e9duire le nombre d\u2019appels t\u00e9l\u00e9phoniques pour des renseignements r\u00e9currents.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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EDSI-Tech propose la mise en place d\u2019un chatbot conversationnel permettant aux visiteurs d\u2019un site d\u2019\u00e9changer avec lui en langage naturel. Contrairement aux chatbots \u00ab traditionnels \u00bb qui sont construits avec un arbre d\u00e9cisionnel, l\u2019utilisateur peut poser des questions comme s\u2019il s\u2019adressait \u00e0 un humain.<\/p>


Le chatbot s\u2019adresse en priorit\u00e9 \u00e0 des prestataires de loisirs (mus\u00e9es, bains thermaux, parcs de loisirs, etc.) qui ont \u00e0 disposition des informations pr\u00e9cises sur leurs activit\u00e9s. Le chatbot est entrain\u00e9 \u00e0 r\u00e9pondre sur ce contenu pr\u00e9d\u00e9fini, permettant ainsi de renseigner l\u2019utilisateur sur le domaine d\u2019activit\u00e9 du prestataire. In fine le chatbot peut aider l\u2019utilisateur \u00e0 trouver des informations sur le site du prestataire, remplacer une FAQ et r\u00e9duire le nombre d\u2019appels t\u00e9l\u00e9phoniques.<\/p>


Le chatbot utilise une base de connaissance (knowledge base) construite sur les donn\u00e9es du client (indexation d\u2019un site, FAQ, autres informations) et utilise un LLM pour comprendre la question et reformuler une r\u00e9ponse bas\u00e9e sur cette base. L\u2019API d\u2019OpenAI (entreprise qui a d\u00e9velopp\u00e9 ChatGPT) est utilis\u00e9e pour la partie LLM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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La solution MyCity Chatbot vous int\u00e9resse ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous \u00eates une entreprise touristique valaisanne* et souhaitez impl\u00e9menter cette solution ?\u00a0Vous b\u00e9n\u00e9ficiez de maximum CHF 4\u2019000.- pour le faire<\/strong> !<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Marche \u00e0 suivre pour impl\u00e9menter la solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Choisir une ou plusieurs prestations digitales dans le catalogue.<\/p>

2. Contacter le(s) prestataire(s) et\u00a0demander une offre<\/a>.<\/p>

3. Envoyer l\u2019offre via le bouton ci-dessous. Votre \u00e9ligibilit\u00e9 et demande seront examin\u00e9s et approuv\u00e9s par Digitourism.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDemande de financement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4. Envoyer la preuve de paiement \u00e0 Digitourism, vous serez alors rembours\u00e9s dans les plus brefs d\u00e9lais \u00e0 hauteur de l\u2019offre d\u00e9pos\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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* L\u2019entreprise touristique est une entreprise qui fournit des produits, services ou exp\u00e9riences touristiques aux clients finaux (h\u00f4tes) en Valais. Son si\u00e8ge social est en Valais (selon inscription RC). L\u2019\u00e9ligibilit\u00e9 des organisateurs de manifestations (associations, etc.) et des ind\u00e9pendants<\/em>
est \u00e9valu\u00e9e au cas par cas. Les destinations \/ Offices de tourisme ne sont pas \u00e9ligibles.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Robot conversationnel en langage naturel bas\u00e9 sur l\u2019intelligence artificielle (IA) pouvant \u00eatre install\u00e9 sur le site web d\u2019un prestataire touristique afin de renseigner ses visiteurs. Le Chatbot permet de remplacer une FAQ et r\u00e9duire le nombre d\u2019appels t\u00e9l\u00e9phoniques pour des renseignements r\u00e9currents. EDSI-Tech propose la mise en place d\u2019un chatbot conversationnel permettant aux visiteurs d\u2019un […]<\/p>\n","protected":false},"author":17,"featured_media":25898,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[475,248,483,482,245,250,137],"tags":[155,146,148,477,230,144,151],"class_list":["post-25894","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-commercants","category-evenementiel","category-hebergements","category-prestataires-de-loisirs","category-remontees-mecaniques","category-restauration","category-solutions-digitales","tag-activites-outdoor","tag-cafes-restaurants","tag-caves-et-oenotourisme","tag-chatbot","tag-evenements","tag-hotellerie-et-para-hotellerie","tag-remontees-mecaniques"],"acf":[],"yoast_head":"\nMyCity Chatbot – Digitourism<\/title>\n<meta name=\"description\" content=\"EDSI-Tech propose la mise en 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