{"id":29921,"date":"2025-09-27T20:15:58","date_gmt":"2025-09-27T18:15:58","guid":{"rendered":"https:\/\/digitourism.ch\/?p=29921"},"modified":"2026-02-04T09:24:19","modified_gmt":"2026-02-04T08:24:19","slug":"like-magic","status":"publish","type":"post","link":"https:\/\/digitourism.ch\/fr\/like-magic\/","title":{"rendered":"LIKE MAGIC"},"content":{"rendered":"\t\t
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LIKE MAGIC est une plateforme digitale d\u2019exp\u00e9rience client qui offre aux h\u00f4tes un parcours fluide et personnalis\u00e9 \u2013 de la r\u00e9servation jusqu\u2019au check-out \u2013 tout en automatisant les processus internes, augmentant l\u2019efficacit\u00e9 et am\u00e9liorant la satisfaction des clients.<\/strong><\/p>

La plateforme LIKE MAGIC d\u00e9di\u00e9e \u00e0 l\u2019h\u00f4tellerie automatise le parcours client et simplifie les processus h\u00f4teliers. Une exp\u00e9rience digitale qui transforme les clients en v\u00e9ritables ambassadeurs.<\/p>

Pr\u00e9-arriv\u00e9e et check-in\/check-out sans contact<\/strong> : les clients peuvent s\u2019enregistrer et quitter l\u2019h\u00f4tel de mani\u00e8re enti\u00e8rement digitale, \u00e9viter le passage \u00e0 la r\u00e9ception et g\u00e9n\u00e9rer des cl\u00e9s de chambre num\u00e9riques \u2013 le tout via une web-app responsive.<\/p>

R\u00e9servations directes<\/strong> : augmentation de la part des r\u00e9servations directes gr\u00e2ce au moteur de r\u00e9servation intuitif et mobile-friendly de LIKE MAGIC \u2013 totalement int\u00e9gr\u00e9 au parcours client et personnalisable selon l\u2019identit\u00e9 visuelle de l\u2019h\u00f4tel.<\/p>

Cl\u00e9s de chambre digitales<\/strong> : les clients utilisent leur smartphone comme cl\u00e9 de chambre. Des cl\u00e9s physiques restent disponibles via des bornes en libre-service si n\u00e9cessaire.<\/p>

Communication client assist\u00e9e par IA<\/strong> : messages automatis\u00e9s via SMS, e-mail et WhatsApp r\u00e9pondant instantan\u00e9ment aux demandes des clients \u2013 dans leur langue pr\u00e9f\u00e9r\u00e9e.<\/p>

Upselling intelligent & gestion des paiements<\/strong> : offres personnalis\u00e9es (ex. early check-in, surclassements, extras) pr\u00e9sent\u00e9es au moment opportun. Le syst\u00e8me de paiement int\u00e9gr\u00e9 garantit des transactions fluides.<\/p>

Int\u00e9gration PMS en temps r\u00e9el<\/strong> : chaque action client \u2013 check-in, upselling, communication \u2013 est synchronis\u00e9e en direct avec Opera Cloud, assurant fluidit\u00e9 des donn\u00e9es et clart\u00e9 op\u00e9rationnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Une plateforme op\u00e9rationnelle qui transforme les collaborateurs en v\u00e9ritables h\u00f4tes.<\/strong><\/p>

Suivi en temps r\u00e9el & support proactif :<\/strong> l\u2019ensemble des processus critiques et interactions clients est monitor\u00e9 en continu. Les probl\u00e8mes sont d\u00e9tect\u00e9s imm\u00e9diatement, permettant aux \u00e9quipes d\u2019intervenir rapidement et d\u2019assurer un service irr\u00e9prochable.<\/p>

Centre de communication :<\/strong> tous les messages clients (WhatsApp, e-mail, SMS) sont regroup\u00e9s dans une bo\u00eete de r\u00e9ception centrale. Les collaborateurs disposent de l\u2019historique complet des \u00e9changes associ\u00e9 aux donn\u00e9es de r\u00e9servation. L\u2019IA peut assister ou automatiser les r\u00e9ponses afin de garantir rapidit\u00e9 et exactitude.<\/p>

Gestion des t\u00e2ches & suivi du progr\u00e8s :<\/strong> les t\u00e2ches sont automatiquement g\u00e9n\u00e9r\u00e9es et assign\u00e9es entre services. Les collaborateurs peuvent ajouter des photos, actualiser l\u2019avancement en temps r\u00e9el et r\u00e9soudre les probl\u00e8mes plus vite et de mani\u00e8re tra\u00e7able.<\/p>

Important : la plateforme est disponible en fran\u00e7ais, mais le support de l\u2019entreprise, bas\u00e9e en Suisse al\u00e9manique, est uniquement assur\u00e9 en allemand et en anglais.<\/strong><\/p><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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La solution LIKE MAGIC vous int\u00e9resse? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Vous \u00eates une entreprise touristique valaisanne* et souhaitez impl\u00e9menter cette solution ? Vous b\u00e9n\u00e9ficiez de maximum CHF 4\u2019000.- pour le faire<\/strong> !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Marche \u00e0 suivre pour impl\u00e9menter la solution<\/h2>

1. Choisir une ou plusieurs prestations digitales dans le catalogue.<\/p>

2. Contacter le(s) prestataire(s) et\u00a0demander une offre<\/a>.<\/p>

3. Envoyer l\u2019offre via le bouton ci-dessous. Votre \u00e9ligibilit\u00e9 et demande seront examin\u00e9s et approuv\u00e9s par Digitourism.<\/p><\/div><\/div>

Demande de financement<\/a><\/div><\/div><\/div>

4. Envoyer la preuve de paiement \u00e0 Digitourism, vous serez alors rembours\u00e9s dans les plus brefs d\u00e9lais \u00e0 hauteur de l\u2019offre d\u00e9pos\u00e9e.<\/p><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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* L\u2019entreprise touristique est une entreprise qui fournit des produits, services ou exp\u00e9riences touristiques aux clients finaux (h\u00f4tes) en Valais. Son si\u00e8ge social est en Valais (selon inscription RC). L\u2019\u00e9ligibilit\u00e9 des organisateurs de manifestations (associations, etc.) et des ind\u00e9pendants
est \u00e9valu\u00e9e au cas par cas. Les destinations \/ Offices de tourisme ne sont pas \u00e9ligibles.<\/i><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

LIKE MAGIC est une plateforme digitale d\u2019exp\u00e9rience client qui offre aux h\u00f4tes un parcours fluide et personnalis\u00e9 \u2013 de la r\u00e9servation jusqu\u2019au check-out \u2013 tout en automatisant les processus internes, augmentant l\u2019efficacit\u00e9 et am\u00e9liorant la satisfaction des clients. La plateforme LIKE MAGIC d\u00e9di\u00e9e \u00e0 l\u2019h\u00f4tellerie automatise le parcours client et simplifie les processus h\u00f4teliers. Une […]<\/p>\n","protected":false},"author":17,"featured_media":29750,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[483,137],"tags":[487,144,476],"class_list":["post-29921","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hebergements","category-solutions-digitales","tag-hebergements","tag-hotellerie-et-para-hotellerie","tag-ia"],"acf":[],"yoast_head":"\nLIKE MAGIC – Digitourism<\/title>\n<meta name=\"description\" content=\"LIKE MAGIC est une plateforme digitale d\u2019exp\u00e9rience client qui offre aux h\u00f4tes un parcours fluide et personnalis\u00e9\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digitourism.ch\/fr\/like-magic\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" 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